The Doc-Calling Appointment Reminder application server is based on Interactive Voice Response (IVR) technology and provides a comprehensive set of object-based modules for each telephone line, call logging/monitoring and setup configuration utilities.

• Call control modules available for 1 .. 4 analog telephone lines.
• Call logging and monitoring module to track the status of outbound calls made.
• Call setup and configuration module.

Outbound Patient Appointment Call Session Example:
The following steps describe how appointment "Outbound" calls are handled by Doc-Calling's IVR based system:
System reads all scheduled appointments for selected date and displays a list - patient name, phone number, date and time of appointment, physician name, ..
System starts making outbound calls from the scheduled patients list based on outbound calling parameters defined under setup.

The call recipient makes an appropriate selection:
Option 1: Appointment is kept.
Option 2: Appointment is Rescheduled.
Please call 392-9264 during normal business hours 8 AM to 4:30 PM to reschedule.
Option 3: Appointment is Cancelled.
Option 4: The menu choices are replayed.
System logs in the date and time of each outbound call.
Appointment database is updated upon completion of each call.
(Call Status: Completed, No-Answer)

Note: The audio message can be easily customized to your practice's specific needs.

Example of Appointment Calls to Patients: MS Sound Player required to Play this Audio File. Click on the "Play" button to hear the  appointment message.